Privacy Policy

Privacy Policy


About this Policy

Fiza World Commerce LLC is committed to protecting the privacy of any personal information held about individuals in accordance with the applicable laws.  “Personal information” is information about an identifiable individual, or an individual who is reasonably identifiable, as defined by applicable law.

This policy applies to Fiza World Commerce LLC and its subsidiaries (“Fiza World Commerce LLC” or “we” “us” or “our”), and describes the way that Fiza World Commerce LLC collects, holds and discloses personal information about individuals. This policy forms part of our Terms and Conditions for use of this website and other websites operated by us, which you should also read.

Privacy statements in relation to our websites and in relation to calls received by our Consumer Inquiries line are also incorporated into this policy.


Why does Fiza World Commerce LLC collect my personal information?

Fiza World Commerce LLC collects and holds your personal information to allow it to perform its business functions. For example, Fiza World Commerce LLC may collect your personal information to enable you to participate in a Fiza World Commerce LLC promotion, for the uses listed below or to allow Fiza World Commerce LLC to market its current and future products and services to you.


What personal information does Fiza World Commerce LLC hold?

During the course of our business, we may collect personal information from you. If you are a customer of a Fiza World Commerce LLC distributor, we may also collect information about you from the distributor.

The types of personal information Fiza World Commerce LLC collects will depend on the nature of your dealings with Fiza World Commerce LLC and may (but does not always) include:

  • Your name;
  • Gender;
  • Date of birth;
  • Address;
  • Personal and/or work contact details (including phone/fax number/email address, business name and authorised representative name and contact details, address);
  • Your product preferences and purchase history;
  • Any information about you which you provide through promotions, competitions or customer surveys; and/or
  • Payment details (e.g. credit card number).

If necessary, Fiza World Commerce LLC may also ask you to provide it with additional personal information from time to time, including when you call our Consumer Inquiries line.


What if you don’t provide Fiza World Commerce LLC the personal information it requires?

If you can’t, or won’t, provide Fiza World Commerce LLC with the personal information it reasonably requires, Fiza World Commerce LLC may be unable to provide you with the information, goods or services you have requested.


How does Fiza World Commerce LLC collect my personal information?

Fiza World Commerce LLC tries to collect personal information directly from you. That collection generally occurs when you:

  • Request information from, or have dealings directly with Fiza World Commerce LLC or one of its related companies;
  • Participate in a competition or trade promotion conducted by Fiza World Commerce LLC or one of its related companies;
  • Participate in a survey conducted by Fiza World Commerce LLC or one of its related companies;
  • Purchase tickets or merchandise from a website operated by Fiza World Commerce LLC or one of its related companies;
  • Access or request information from Fiza World Commerce LLC’s website or the website of one of its related companies; or
  • Provide information to Fiza World Commerce LLC’s customer service call centre.

In some circumstances however, Fiza World Commerce LLC may also collect your personal information from other entities covered by this policy or third parties (including Fiza World Commerce LLC distributors), but where it does so, it will ensure that it acts in accordance with relevant privacy laws.

Fiza World Commerce LLC will such take steps as are reasonable in the circumstances (if any) to ensure that you are aware of the purposes for which it collects your personal information.  Such notification may be from a Fiza World Commerce LLC distributor where your information is collected (for disclosure to, or on behalf of, Fiza World Commerce LLC) by such an entity.


How does Fiza World Commerce LLC use my personal information?

Fiza World Commerce LLC uses your personal information for the purpose for which it was collected, including (but not limited to):

  • Providing you with the Fiza World Commerce LLC goods or services you request;
  • Promoting and marketing Fiza World Commerce LLC’s current and future products and services (including to you);
  • Informing you of upcoming events, special promotions and offers, discounts and other matters which Fiza World Commerce LLC considers may be of interest to you;
  • Conducting research (including but not limited to client surveys) concerning Fiza World Commerce LLC’s current and future products or services;
  • Administering, reviewing and optimising the performance of Fiza World Commerce LLC’s distribution network (including allocating customers to distributors) and improving the effectiveness of any software used by the distribution network; and
  • Improving the operation or navigation of Fiza World Commerce LLC’s website.

Fiza World Commerce LLC may also use your personal information for other purposes which are related to those listed above and which will be made clear to you at the time Fiza World Commerce LLC collects that information, or for such purposes as may be required or permitted by law.

If Fiza World Commerce LLC uses your personal information for direct marketing purposes, all correspondence sent to you by Fiza World Commerce LLC will give you the opportunity to “opt out” of receiving any further direct marketing correspondence. If we use your personal information to send you any direct marketing communications, you have the right to request that we provide you with the source of that personal information. There is no fee for requesting this information.  Unless it is impracticable or unreasonable to do so, we will provide you with the source of the personal information.


Fiza World Commerce LLC Consumer Inquiries Privacy Statement

Calls to Fiza World Commerce LLC (Calls) may be recorded for quality, training and verification purposes. Even if your Call is not recorded, in addition to the information set out in the rest of this Privacy Policy, Fiza World Commerce LLC Consumer Inquiries may collect personal information that you provide during the Calls. In relation to personal information provided during Calls, Fiza World Commerce LLC collects, uses and discloses personal information in the following ways:

  • Customer Service: Fiza World Commerce LLC will use the personal information you provide during Calls to assist in answering your query or addressing your complaint. This may include using information you provide to contact you following the Call in response to your query or complaint.
  • Quality: If your query or complaint relates to the quality of products or services provided by a Fiza World Commerce LLC vendor or distributor then the personal information may be used to address that issue with the vendor or distributor in question. Generally, it will not be necessary to identify you when the complaint is raised with the vendor and distributor. If it is necessary, we will seek your consent first.
  • Training: Fiza World Commerce LLC may use the recording of the telephone conversation for internal training purposes.
  • Verification: If you have a complaint in relation to the quality of Fiza World Commerce LLC products then Fiza World Commerce LLC may retain the recording of the telephone conversation for verification purposes. Fiza World Commerce LLC may also disclose the recording to third parties, including its professional advisors, in order to address the complaint or any action you may take in relation to the complaint.


 Will Fiza World Commerce LLC give your personal information to anyone else?

In providing you the information, goods or services you request, Fiza World Commerce LLC may be required to disclose your personal information to:

  • Fiza World Commerce LLC’s related companies;
  • Fiza World Commerce LLC’s consultants, contractors and service providers performing services including (but not limited to) promotions agencies, advertising agencies, legal and accounting services, credit reporting, mail-house, transport, prize providers, marketing, data analysis and processing and printing services; and/or Fiza World Commerce LLC distributors,

which may operate or hold data in The United States of America or in overseas countries which may include (but are not limited to) New Zealand, Australia, and Japan.  If Fiza World Commerce LLC provides your personal information to such a party, Fiza World Commerce LLC generally requires the third party to protect your personal information in the same way Fiza World Commerce LLC does.  Please note that Australian law may not apply to some of these entities.

Fiza World Commerce LLC may also disclose your personal information to other third parties where it is required or permitted to under any applicable law.


Is my personal information secure?

Fiza World Commerce LLC takes reasonable steps to ensure personal information it holds about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure.

No data transmission over the internet is totally secure. As a result, any personal information you send to Fiza World Commerce LLC over the Internet (including via email) is sent at your own risk.


Your rights of access and correction

The accuracy of your personal information is important. Fiza World Commerce LLC takes reasonable steps to ensure personal information it holds about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information Fiza World Commerce LLC holds about you is incorrect, please contact us.

You have a general right to access the personal information Fiza World Commerce LLC holds about you. You may contact Fiza World Commerce LLC to request details of your personal information. Fiza World Commerce LLC can deny your request in some circumstances and if it does so, will provide you with written reasons for that denial. We will take reasonable steps to give access in a way that meets both Fiza World Commerce LLC’s needs and your needs.

While there is no fee for requesting access to the personal information Fiza World Commerce LLC holds about you, Fiza World Commerce LLC reserves the right to charge a reasonable fee for the preparation and provision of that information to you.

You also have the right to request the correction of personal information which Fiza World Commerce LLC holds about you. You may do so at any time. Fiza World Commerce LLC does however reserve the right to refuse to correct your information in some circumstances. If Fiza World Commerce LLC refuses to correct any personal information about you, and subsequent agreement cannot be reached between the parties on this issue, you may request that a note or statement regarding the correction requested be attached to your personal information. We will not charge you a fee for requesting a correction to your personal information, correcting that information or for attaching a statement to your personal information (as relevant).

Even if you don’t submit such a request, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.


Changes to this Privacy Policy

Fiza World Commerce LLC reserves the right to change this Privacy Policy from time to time. If Fiza World Commerce LLC changes this Privacy Policy, it will post a copy of the updated policy on this website and your continued use of this website or interactions with Fiza World Commerce LLC or a distributor following that posting will constitute your acceptance of the terms of the updated policy.


How do I obtain more information or lodge a privacy complaint?

If you:

  • Require further information regarding this Privacy Policy or any other steps Fiza World Commerce LLC has taken to protect your personal information or privacy;
  • Have any concerns or a complaint regarding Fiza World Commerce LLC’s privacy practices or its management of your personal information,

                                                              please contact us at info@fizaworldcommerce.com


We acknowledge and take very seriously every privacy query and complaint that we receive.  Fiza World Commerce LLC will make every effort to respond to you within 10 business days.


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